S1EP13, Calling for help, Samantha Hawkins of Cobb County 911
Navigating Mental Illness: Parents Stories
Handling Mental Health Calls at 911
The chapter explores how 911 operators are trained to handle calls related to mental health crises, emphasizing empathy, active listening, and stress management. It discusses the need for self-care among operators and the role of peer support teams in maintaining their mental well-being. The importance of providing care, assistance, and empathy to all callers, including those seeking emotional support, is underscored.
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