Insights on Reducing Organizational Friction

Reducing organizational friction involves promoting a culture of responsibility and accountability where individuals are encouraged to make processes easier for others. This etiquette is exemplified by rewarding individuals who contribute to simplifying tasks instead of creating unnecessary complexity. Establishing clear norms and agreements on behavior minimizes the need for constant negotiation, ultimately reducing insecurity and fear that can lead to organizational friction. Acknowledging hierarchy's role in either amplifying or dampening friction highlights the importance of aligning organizational structures with the goal of minimizing unnecessary obstacles.