How listening is the secret to better services / Indi Young / Episode #165

1

Introduction

00:00 • 5min

2

In the Young, Let the Show Begin

04:30 • 2min

3

What Was Your First Job?

06:47 • 2min

4

Grown-in-Touch-but-Service Design

08:51 • 2min

5

The Twin to This Is Called Listening Deeply

10:23 • 4min

6

What's the Best Way to Support Disabled People?

14:14 • 2min

7

Black Friday

16:40 • 4min

8

How to Build Knowledge From the Lens of Your Solution

20:13 • 2min

9

Product Managers - What's the Biggest Thing That Is Going to Change?

22:15 • 2min

10

Is There a Lazy Approach?

24:28 • 5min

11

The Second Step Is Listening

29:15 • 4min

12

Listening in Ordinary Life, You're Typically Thinking

32:53 • 4min

13

How to Find Patterns in a Near Misaccident

36:54 • 2min

14

Why Do the Patterns Matter?

39:21 • 4min

15

How to Get From 35 Concepts Per Transcript to 120 Concepts

43:20 • 3min

16

Using a Transcript, You're Able to Extract Some of These Concepts?

46:45 • 3min

17

Natural Language Processing

49:43 • 2min

18

National Language Processing

51:55 • 2min

19

What Are Some Common Mistakes People Make When They Try to Adopt This?

53:56 • 4min

20

Listening Beyond the Years

58:19 • 2min

21

Listening With All Your Sensitive Sensations

01:00:39 • 2min

22

Time to Listen - The One Thing You Can Takeaway

01:03:01 • 3min