How Leaders Lead with David Novak 3 More Questions (Chrissy Taylor) with David Novak and Koula Callahan
Mar 24, 2025
Discover insights on successful franchising and the importance of treating franchisees as partners. Learn how stepping out of your comfort zone can lead to significant career growth. Explore the unique leadership journey of a third-generation CEO navigating her family business. Understand the power of a people-first culture in fostering team commitment and customer satisfaction. The hosts share personal anecdotes that bring these leadership lessons to life, making the conversation both relatable and engaging.
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Treat Franchisees as Partners
- Treat franchisees like top leadership team members.
- Emphasize partnership and shared values for success.
Franchisee Citizenship
- Viewing franchisees as full citizens of the brand ensures quality and customer satisfaction.
- This mindset eliminates the distinction between franchisor and franchisee, fostering brand building.
Embrace New Roles
- Raise your hand for new opportunities, even before feeling fully ready.
- Growing breadth of experience is key to career advancement, not just functional competence.