How Leaders Lead with David Novak

#19: Frank Blake, Home Depot former CEO—Aim for Excellence, Not Just Growth

Oct 29, 2020
Former Home Depot CEO Frank Blake shares insights on prioritizing excellence over growth in leadership. He discusses unexpected leadership roles, effective communication, and the importance of listening to feedback. The podcast also touches on recognizing great customer service, key leadership advice, and the value of humility in continuous learning.
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ANECDOTE

The Accidental CEO Moment

  • Frank Blake was surprised when the board named him CEO and asked for a day to think about it.
  • He accepted the role after reflecting and then treated his early years as a crash course in leadership.
ADVICE

Learn Leadership Deliberately

  • Study leadership deliberately; Blake read, observed and learned from great leaders to catch up fast.
  • Treat leadership as a skill you can learn and practice, especially when thrust into a new role.
ADVICE

Lead From The Bottom Up

  • Start communications by honoring frontline people and put the customer and associates at the top of your priorities.
  • Use simple, repeatable metaphors (like the inverted pyramid) so frontline teams internalize your message.
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