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#19: Frank Blake, Home Depot former CEO—Aim for Excellence, Not Just Growth

How Leaders Lead with David Novak

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Recognizing and Celebrating Great Customer Service

The chapter emphasizes the importance of recognizing and celebrating exceptional customer service within an organization, sharing personal anecdotes and strategies for reinforcing positive behaviors. It discusses the power of recognition in motivating employees towards success and the impact of purposeful recognition in leadership. Additionally, the conversation dives into the significance of store managers in retail businesses and the importance of driving innovation while learning from failures.

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