Former Twitter CEO Dick Costolo joins Kim on the Radical Candor podcast to answer listener questions and offer advice on workplace problems. They discuss leadership and promotions, the challenge of giving feedback, the importance of a transparent promotion process in startups, and more.
Managers should clarify metrics and expectations for advancement with employees to avoid frustrations and misunderstandings.
Managers need to be transparent about promotion criteria, provide feedback, and be proactive in discussing employees' growth opportunities.
Deep dives
Promotion Predicament
A senior manager at a large company has been working towards a promotion for over a year and a half. The manager had given positive feedback and expressed interest in promoting the individual. However, when the manager left the company, the promotion went to someone else, leaving the employee feeling overlooked and betrayed. The employee then spoke to their new manager who was unaware of their desire for a promotion and promised to look into it. This led to a meeting with the boss's boss, who admitted to being unaware of the employee's interest and stated that even if they had known, the decision would have been the same. The boss's boss also accused the employee of making negative remarks about the company, which the employee denied. In this frustrating situation, the advice given is for the employee to clarify the metrics and expectations for advancement with their current manager and focus on excelling in their role. It is suggested that they have an open and honest conversation about their performance and seek clarity on how their value is measured.
Managerial Inadequacies
The podcast discusses the challenges that many managers face when it comes to having difficult conversations and providing clear expectations. It is highlighted that managers often avoid these conversations, leading to disappointment and frustration for employees. The example is given of managers making empty promises and delaying decision-making on promotions or transfers, which can leave employees feeling disillusioned. The importance of forthright communication and setting realistic expectations is emphasized. Additionally, the podcast suggests that managers should be proactive in discussing employees' performance and growth opportunities, rather than waiting for the employees to initiate these conversations. It is argued that managers need to be more transparent and open about the criteria for advancement and evaluate employees based on defined metrics.
Importance of Fairness and Clarity
The podcast stresses the need for fairness and clarity in the promotion process. It is acknowledged that promotions are often subjective and not solely based on meeting specific criteria. However, it is crucial for managers to clearly communicate the evaluation process and provide feedback to employees. The negative impact of vague promises and contradicting messages from managers is highlighted, as it can lead to a lack of trust and demotivation among employees. The podcast emphasizes the importance of managers being forthright and proactive in discussing employees' career growth, setting clear expectations, and providing feedback. Ultimately, the advice is for employees to openly communicate with their managers, seek clarity on evaluation criteria, and focus on performing well in their current roles.
Management expert and former Twitter CEO Dick Costolo joins Kim for Managerial Musings. Kim and Dick answer listener questions, read between the lines and offer advice for your trickiest workplace problems.
Get the show notes at RadicalCandor.com/podcast
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