The Greg McKeown Podcast 121. Solve Problems Before They Happen with Dan Heath
36 snips
Aug 11, 2022 
Dan Heath, a New York Times best-selling author known for his expertise in problem-solving, shares insights on tackling issues before they escalate. He introduces the concept of 'first preventers' and emphasizes proactive measures over reactive ones. Heath discusses the importance of systems thinking in education reform, highlighting innovative strategies that improve student outcomes. He also examines the 'housing first' approach to homelessness, advocating for personalized solutions. Tune in for practical advice on transforming persistent problems into opportunities for growth.
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Upstream Parable
- A parable about a friend going upstream to stop someone throwing children into a river illustrates proactive problem-solving.
- This emphasizes addressing the root cause instead of constantly reacting to downstream effects.
Two Police Officers
- One police officer prevents accidents by presence, while another issues tickets for violations.
- The first officer's impact is greater but less recognizable, highlighting the challenge of measuring upstream work.
Expedia's 20 Million Calls
- Expedia received millions of calls from customers requesting itineraries already sent.
- This demonstrates how siloed organizational structures can create and mask preventable problems.
