The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

Pioneer: Highlights from Intercom's first ever AI customer service summit

Oct 17, 2024
Benedict Evans, a renowned industry analyst, joins the discussion on how AI is reshaping customer service. He highlights the incredible launch of Fin2, an advanced AI customer service agent with impressive resolution rates. The conversation draws parallels between AI's evolution and historical milestones like electricity. Insights from industry leaders emphasize adapting to AI-first strategies while navigating the opportunities and uncertainties it brings. Real-world examples showcase the transformative impact of AI on support teams and customer satisfaction.
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