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11min chapter
Pioneer: Highlights from Intercom's first ever AI customer service summit
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
Transforming Customer Service with AI
This chapter discusses key insights from an AI customer service summit, focusing on the necessary adaptation to rapidly changing technologies. It covers the transformative impact of AI on customer service operations and includes real-world experiences from professionals transitioning to AI-first strategies. The speakers address both the opportunities and uncertainties presented by AI, offering practical advice for navigating the evolving landscape.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode