Huggy Rao, Stanford professor, talks about managers as 'shit-fixers' removing obstacles for their teams. Andrew Hill discusses consequences of too few checks and AI's impact on bureaucracy.
Effective managers focus on clearing unnecessary obstacles for their teams to improve productivity.
Balanced friction management is key for creating an efficient work environment and preventing addition sickness.
Deep dives
Understanding the Concept of Friction in the Workplace
The podcast episode explores the concept of friction in the workplace and its impact on productivity and organizational effectiveness. Huggy Row, a professor at Stanford University and co-author of 'The Friction Project', explains that friction refers to obstacles that can both infuriate and educate people. He highlights the importance for leaders to understand the different types of obstacles present in organizations and to remove the ones that cause frustration while keeping the ones that promote better decision-making and deliberation. The episode emphasizes the need for a balanced approach to friction in order to create a more efficient and successful work environment.
The Challenges of Handling Addition Sickness and Bureaucracy
The podcast discusses the challenges posed by addition sickness and bureaucracy in organizations. Addition sickness refers to the tendency to add tasks and processes without considering the cognitive burden it places on employees. Huggy Row emphasizes that as companies grow, they often struggle to get things done due to excessive bureaucracy and a lack of subtraction. He highlights the need for leaders to prioritize the removal of unnecessary obstacles and to rethink their approach to decision-making and coordination in order to improve efficiency and reduce friction.
The Impact of Friction on Company Performance
The podcast explores the impact of friction on company performance. Bad friction leads to delays, limited product launches, and customer dissatisfaction. The episode highlights that companies should strive to reduce obstacles that frustrate employees and customers, while also recognizing the value of good friction that prevents reckless actions and promotes careful deliberation. It emphasizes the importance of leaders becoming 'friction fixers' who understand the needs of their teams and focus on optimizing the organization as a whole. The podcast also touches upon the potential role of AI in reducing friction, but emphasizes the need for careful evaluation of its impact to avoid overwhelming employees with more tasks and processes.
Few things at work are more frustrating than tedious bureaucracy – and few things make employees happier than when their managers get rid of it. Isabel Berwick speaks to Huggy Rao, professor of organisational behaviour at Stanford, and co-author of 'The Friction Project,' to find out how managers can become 'shit-fixers’, clearing unnecessary obstacles from the path of their teams, while making sure they don’t go too fast for their own good. Later, Isabel speaks to FT senior business writer Andrew Hill to learn what the consequences can be when managers introduce too few checks and balances – and why generative AI might actually make bureaucracy worse.
Presented by Isabel Berwick, produced by Mischa Frankl-Duval, mixed by Simon Panayi. The executive producer is Manuela Saragosa. Cheryl Brumley is the FT’s head of audio.