
Working It
Why ‘sh*t-fixers’ make the best managers
Feb 13, 2024
Huggy Rao, Stanford professor, talks about managers as 'shit-fixers' removing obstacles for their teams. Andrew Hill discusses consequences of too few checks and AI's impact on bureaucracy.
15:20
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Quick takeaways
- Effective managers focus on clearing unnecessary obstacles for their teams to improve productivity.
- Balanced friction management is key for creating an efficient work environment and preventing addition sickness.
Deep dives
Understanding the Concept of Friction in the Workplace
The podcast episode explores the concept of friction in the workplace and its impact on productivity and organizational effectiveness. Huggy Row, a professor at Stanford University and co-author of 'The Friction Project', explains that friction refers to obstacles that can both infuriate and educate people. He highlights the importance for leaders to understand the different types of obstacles present in organizations and to remove the ones that cause frustration while keeping the ones that promote better decision-making and deliberation. The episode emphasizes the need for a balanced approach to friction in order to create a more efficient and successful work environment.
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