202[Social Skills] Crucial Conversations - Patterson, Grenny | How to handle the most difficult and challenging conversations

Big Ideas in this book summary of Crucial Conversations: 

• How to handle difficult conversations when tempers are flaring and stakes are high
• How to handle emotionally charged situations
• How to make it safe to talk about anything
• How to be persuasive and not abrasive

Lists of 10 Best books: https://www.10books.org

3 Bonus Ideas from Crucial Conversations: https://www.2000books.com/summary