FinTech Focus TV – Powered by Harrington Starr Breaking the Model of Transformation | Brian Harkin, Head of Technology & Innovation at Centrus
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Aug 6, 2025 
Brian Harkin, Head of Technology & Innovation at Centrus and author of 'Galapagos,' dives into the intricacies of transformation. He discusses the staggering costs of failed efforts and unveils the human-centric Galapagos Framework, emphasizing that success hinges on aligning leadership with human needs. Harkin critiques traditional strategies, promoting bespoke approaches that prioritize agility and resilience in navigating financial services challenges. His insights inspire organizations to adopt tailored, iterative steps towards sustainable transformation.
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Galapagos Framework Adoption
- Brian Harkin's Galapagos framework has inspired a US consultancy to adopt it for transformation certification.
- This shows the framework's broad applicability and growing impact.
Human-Centric Transformation Key
- Transformation fails because it neglects the human element.
- Putting humans at the center leads to better results and lasting change.
Small Steps Beat Big Plans
- Break down complex transformation plans into smaller, iterative, and non-linear steps.
- This approach fits the messy reality and dynamic environment better than rigid linear plans.
