The Art of Manliness
#427: The Excellence Dividend
Jul 31, 2018
Tom Peters, a renowned business expert and author of The Excellence Dividend, dives deep into what distinguishes successful companies in today's tech-driven marketplace. He emphasizes that small acts of kindness, like helping someone with their wheelchair, can significantly impact professional success. Peters argues that execution trumps strategy and stresses the importance of soft skills over technical expertise. He advocates for a culture of excellence and encourages managers to act as 'coaches of excellence' to cultivate meaningful workplace connections.
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Quick takeaways
- The human touch, demonstrated through small acts of kindness, is crucial for businesses to differentiate themselves in a tech-driven market.
- Prioritizing execution over strategy in both business and personal growth enables managers to foster a culture of excellence and employee development.
Deep dives
The Value of Human Touch in Business
In today's competitive market, the human touch is increasingly vital for differentiating businesses amid the rise of technology. An example given is how a pilot went out of his way to assist a passenger in a wheelchair, demonstrating that small acts of kindness can leave lasting impressions and create memorable experiences. The argument is made that these human interactions cannot be replicated by artificial intelligence and may enhance success. Companies that prioritize empathetic service and personal connections are more likely to thrive in an environment dominated by automation and robotics.
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