Service Design Show
Why Feedback, Conflict, and Self-Awareness are Key to a Thriving Career / Tash Willcocks / Ep. #223
Mar 13, 2025
Tash Willcocks, head of learning design at TPX Impact, transformed from a conflict avoider to a champion of embracing tension for growth. She discusses how handling conflict and feedback can unlock potential in the workplace. Tash emphasizes the importance of balancing kindness and clarity in feedback, and how radical candor fosters collaboration. With insights on overcoming workplace dread and cultivating self-awareness, she inspires listeners to navigate difficult conversations for personal and professional development.
55:28
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Quick takeaways
- Conflict, when embraced, can serve as a catalyst for personal growth and innovation by fostering honest discussions and collaboration.
- Delivering feedback effectively requires a balance between kindness and clarity to create a supportive culture that enhances team performance.
Deep dives
The Human Element in Design
Design is not just about tools and processes; it encompasses the human aspects that contribute to effective collaboration and creativity. Tash Wilcox emphasizes that addressing issues like conflict and feedback is vital to creating a thriving work environment. By understanding personal quirks and behaviors, individuals can navigate interpersonal challenges more successfully. This human-centric approach to design forms the foundation for developing solutions that resonate with users and teams alike.
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