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On Point | Podcast
Rebroadcast: 'Recoding America' author Jennifer Pahlka on how we can reshape our government to work for us
Jul 5, 2024
Author Jennifer Pahlka discusses the flaws in government services and how to improve them. Topics include challenges with accessing unemployment benefits, outdated systems in government, reshaping the system with examples from 'Recoding America,' and struggles in simplifying government policies.
47:46
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Quick takeaways
- Government focuses on policy-making over service provision, causing inefficiencies.
- Aligning technology with policy goals and prioritizing user experience are key for effective government services.
Deep dives
Erica Chan's Facebook Group to Assist with Unemployment Filing Grows Rapidly
During the pandemic, Erica Chan, working in the film industry, faced work cancellations along with her friends. Struggling to answer unemployment benefit questions, she created a Facebook group that grew unexpectedly to 70,000 members. The group served as a vital resource for many individuals navigating the complex process of filing for unemployment benefits during uncertain times.
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Discover
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