On Point | Podcast cover image

Rebroadcast: 'Recoding America' author Jennifer Pahlka on how we can reshape our government to work for us

On Point | Podcast

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Exploring Outdated Systems in Government and Private Sectors

Exploring the impact of old technology and policies, particularly the use of COBOL programming language, on customer service experiences in government and private sectors, emphasizing the necessity of modernizing systems and simplifying regulations to improve service quality.

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