Struggles and Successes in Simplifying Government Policies

The chapter explores the challenges faced by a team in simplifying a complex policy document for doctors into a user-friendly website, showcasing the importance of collaboration between policy experts and technologists. It emphasizes the impact of miscommunication and lack of collaboration in initial struggles but also highlights a successful case where involving tech experts from the beginning led to a streamlined Medicare site. The discussion underscores the need for team autonomy, understanding data structures, and empowering individuals in government processes for successful policy implementation.