15 Minutes with the Boss cover image

15 Minutes with the Boss

Michael Rebelo: How to win back clients, simple hacks to add value for customers and the pitfalls of being too slick

Aug 19, 2024
Michael Rebelo, the CEO of Publicis Groupe for Australia and New Zealand, shares valuable insights from his extensive experience in the advertising industry. He discusses the power of graciousness in both winning and losing scenarios at work. Michael reveals productivity hacks, including voice-to-text tools, to enhance efficiency. He emphasizes the importance of authenticity in building client relationships and shares personal anecdotes about failure, highlighting the necessity of preparation and storytelling in successful pitches.
18:49

Episode guests

Podcast summary created with Snipd AI

Quick takeaways

  • Being gracious in defeat fosters long-term relationships with clients, potentially leading to future business opportunities and reconnections.
  • Collaboration in physical office spaces enhances creativity and innovation, laying a foundation for effective teamwork and spontaneous idea generation.

Deep dives

The Importance of Magnanimity in Defeat

Being magnanimous in the face of defeat is highlighted as a key principle for long-term success. This approach fosters positive relationships and goodwill, which can ultimately lead to future opportunities. The speaker shares personal experiences of clients who were lost but later returned years later, emphasizing the value of graciously handling losses. Maintaining professionalism and honoring commitments during setbacks lays a strong foundation for potential reconnections down the line.

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