

Perfecting Digital UX Design for Maximum Impact with Catherine Gignac from American Eagle Outfitters
35 snips Jun 11, 2024
Join Catherine Gignac from American Eagle Outfitters as she discusses Continuous Experience Optimization (CEO) and the impact of ongoing testing in UX design on customer interactions and business performance. Discover the importance of integrating aesthetic elements with functional design to enhance user engagement while maintaining brand essence. Gain insights into the impact of A/B testing culture on decision-making and prioritization, aligning business goals with user expectations.
Chapters
Transcript
Episode notes
1 2 3 4 5 6 7
Intro
00:00 • 2min
Exploring Travel Retreats and Community Building
02:01 • 2min
Evolution of UX Design at American Eagle Outfitters
03:49 • 25min
Becoming a Frictionless Designer and Balancing Design, Analytics, and Friction in Digital UX
28:52 • 4min
Measuring Customer Journey Friction with User-Friendly Tools
32:44 • 2min
Leveraging UX/UI Design to Influence Business Outcomes and Leadership Support
34:33 • 5min
Challenges and Strategies in Digital Experience Optimization
39:08 • 19min