19min chapter

The Frictionless Experience cover image

Perfecting Digital UX Design for Maximum Impact with Catherine Gignac from American Eagle Outfitters

The Frictionless Experience

CHAPTER

Challenges and Strategies in Digital Experience Optimization

This chapter explores the hurdles faced in continuous testing for digital experience optimization, focusing on achieving a balance between incremental testing and avoiding product bloat. It discusses recommendations for enhancing designer-product relationships, emphasizing realistic user experience prototypes, and building an A-B testing culture. The importance of aesthetics in digital design and the evolution of aesthetic and brand design in technology organizations are also key topics of the conversation.

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