Beyond the To-Do List - Productivity for Work & Life

Joey Coleman on The Simple Path to Never Losing An Employee Again

Oct 30, 2023

Renowned customer experience expert Joey Coleman discusses the crucial first 100 days of a new job, the impact of remote work on onboarding, and strategies for creating meaningful remote onboarding experiences. He explores the interconnection between customer and employee experiences and addresses the alarming statistics of employee turnover. The chapter also highlights the eight phases involved in creating a positive employee experience and suggests alternative methods for evaluating potential employees.

55:03

Episode guests

Joey Coleman

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Episode notes

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Quick takeaways

The first 100 days of a new job are crucial in making a positive first impression and building a strong foundation for long-term employee retention and success.

The employee journey can be divided into eight distinct phases, and employers should align their strategies and processes to support employees throughout each phase, from assessing to advocating.

The rise of remote work requires employers to adapt their strategies to ensure remote employees feel connected, valued, and supported, including incorporating analog experiences and clear communication of expectations and goals.

Deep dives

The Importance of the First 100 Days in Onboarding

The first 100 days of a new job are crucial in making a positive first impression. During this period, employers have the responsibility to acclimate new employees and ensure they feel affirmed and connected. The goal is to build a strong foundation and personal connection, so that employees develop a sense of loyalty and commitment to the organization. It is essential for employers to be intentional and strategic in their onboarding process, focusing on creating a remarkable first day, providing ongoing support and guidance during the acclimation phase, and celebrating accomplishments to keep employees engaged and motivated. By investing in the first 100 days, employers can set the stage for long-term employee retention and success.

Introduction

3min

The Interconnection of Customer Experience and Employee Experience

2min

The Shocking Statistics of Employee Turnover

20min

Exploring the Significance of Economics, Data Privacy, and E-commerce

4min

Creating a Positive Employee Experience

15min

Reevaluating the Probation Period

8min

Availability of 'Never Lose an Employee Again' book and More

2min

Expressing Appreciation for Joey Coleman's Expertise and Insight

2min

This week I’m excited to share my conversation with Joey Coleman. Joey is a renowned customer experience expert who has spent over 20 years in the field, helping organizations create remarkable customer and employee experiences. He is the author of the new book, Never Lose An Employee Again: The Simple Path to Remarkable Retention. In addition Joey is the Wall Street Journal bestselling author of Never Lose a Customer Again. An award-winning speaker at national and international conferences, Joey specializes in creating unique, attention-grabbing experiences. His First 100 Days methodology helps fuel the successful employee and customer experiences he delivers clients around the world.

In this episode, Joey and I dive deep into the crucial first 100 days of a new job, exploring the importance of making a positive first impression, aligning the employee journey with his eight crucial phases, and the impact of remote work on the onboarding process. We also explore how organizations can avoid information overload and excessive speed in the onboarding process, the interconnectedness of customer and employee experiences, and why it's crucial for organizations to prioritize both.

In conclusion Joey shares some key strategies and techniques to create meaningful remote onboarding experiences, ensuring that new employees feel affirmed and connected even when they're not physically present in the office. This is a great episode for both employees and employers alike as it addresses many of the key friction points that arise within that dynamic and how to address them quickly and compassionately within your business or organization.

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