This week I’m excited to share my conversation with Joey Coleman. Joey is a renowned customer experience expert who has spent over 20 years in the field, helping organizations create remarkable customer and employee experiences. He is the author of the new book, Never Lose An Employee Again: The Simple Path to Remarkable Retention. In addition Joey is the Wall Street Journal bestselling author of Never Lose a Customer Again. An award-winning speaker at national and international conferences, Joey specializes in creating unique, attention-grabbing experiences. His First 100 Days methodology helps fuel the successful employee and customer experiences he delivers clients around the world.

In this episode, Joey and I dive deep into the crucial first 100 days of a new job, exploring the importance of making a positive first impression, aligning the employee journey with his eight crucial phases, and the impact of remote work on the onboarding process. We also explore how organizations can avoid information overload and excessive speed in the onboarding process, the interconnectedness of customer and employee experiences, and why it's crucial for organizations to prioritize both.

In conclusion Joey shares some key strategies and techniques to create meaningful remote onboarding experiences, ensuring that new employees feel affirmed and connected even when they're not physically present in the office. This is a great episode for both employees and employers alike as it addresses many of the key friction points that arise within that dynamic and how to address them quickly and compassionately within your business or organization.

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