Digital HR Leaders with David Green
How to Drive Workforce Experience and Learning with Digital Coaching (an Interview with Anna Tavis)
Mar 25, 2025
Anna Tavis, a researcher and Chair of the Human Capital Management Department at NYU, explores the democratization of coaching thanks to AI. She discusses how digital coaching is transforming employee learning and development across all levels of an organization. Key topics include the effectiveness of AI versus traditional coaching, balancing human interaction with technology, and the concerns surrounding data privacy. Tavis also highlights the importance of creating a psychologically safe environment for all employees, especially Generation Z, in this new coaching paradigm.
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Quick takeaways
- The democratization of coaching through AI and digital platforms allows employees at all levels to access valuable developmental resources, transforming traditional learning models.
- Organizations must balance the implementation of digital coaching tools with privacy concerns and employee psychological safety to create effective support systems.
Deep dives
The Transformation of Coaching Accessibility
Coaching has evolved from an exclusive service for senior leaders to a more accessible resource for employees at all levels. This democratization has been driven largely by advancements in AI and digital platforms, enabling organizations to provide coaching to everyone, rather than a select few. With platforms like BetterUp and Valence emerging, companies can scale coaching solutions to meet the needs of a diverse workforce, thereby overcoming the limitations inherent in traditional coaching models. This shift not only addresses access but also aligns with the broader trend toward enhancing employee experience and engagement.
