Digital HR Leaders with David Green

How to Drive Workforce Experience and Learning with Digital Coaching (an Interview with Anna Tavis)

17 snips
Mar 25, 2025
Anna Tavis, a researcher and Chair of the Human Capital Management Department at NYU, explores the democratization of coaching thanks to AI. She discusses how digital coaching is transforming employee learning and development across all levels of an organization. Key topics include the effectiveness of AI versus traditional coaching, balancing human interaction with technology, and the concerns surrounding data privacy. Tavis also highlights the importance of creating a psychologically safe environment for all employees, especially Generation Z, in this new coaching paradigm.
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INSIGHT

Democratizing Coaching

  • Digital coaching democratizes access to personalized development.
  • It shifts from an exclusive perk for senior leaders to a scalable tool for all.
INSIGHT

Pandemic's Impact on Coaching

  • The pandemic accelerated digital coaching adoption due to remote work.
  • Organizations initially used it for employee support, now pivoting to strategic applications.
ANECDOTE

Delta Airlines Case Study

  • Delta Airlines successfully piloted and scaled Valence's AI coaching platform.
  • This offers accessible support to their distributed workforce, from baggage handlers to check-in agents.
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