Mayo Clinic Talks
Handle with Care to Giving Bad News
Jun 11, 2024
Dr. Amanda Lorenz discusses the importance of empathy and communication when delivering bad news to patients. Topics include effective communication strategies, using simple language, providing emotional support, delivering bad news remotely, and navigating emotional reactions.
26:19
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Quick takeaways
- Establishing rapport quickly is essential for delivering bad news in urgent situations.
- Validating patient emotions and using clear communication aids in effectively conveying bad news.
Deep dives
Importance of Compassionate Delivery of Bad News
Delivering bad news is a crucial responsibility for healthcare providers, requiring compassion and empathy. Establishing a good relationship with patients can facilitate the process, but in cases of urgency, rapport must be built swiftly. Tools like body language and addressing distractions play a significant role. Bad news encompasses various life-changing scenarios beyond cancer diagnoses, demanding clarity and concise communication.
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