In this landmark book, Danny Meyer recounts his experiences and the lessons he learned in developing his philosophy of Enlightened Hospitality. Meyer started Union Square Cafe at the age of 27 and has since built a restaurant empire. His philosophy, which emphasizes strong in-house relationships and customer satisfaction, is applicable to any business. The book covers various aspects of running a restaurant, including selecting real estate, hiring, training, and providing exceptional service. Meyer's approach to hospitality extends to guests, the community, suppliers, and investors, and he provides practical advice on how to maintain long-term success through these relationships.
In this insightful episode, we sit down with Ryan Simonetti, co-founder and CEO of Convene, as he shares the company’s inspiring 15-year journey. Known for its innovative meeting, event, and office spaces, Convene has expanded to nearly 40 locations across nine cities. Ryan discusses the vital role of core values established in 2011, which have guided the company through challenges, including the existential crisis brought on by the COVID-19 pandemic.
Join us as Ryan emphasizes the importance of interviewing for core values, maintaining consistency in a high-growth environment, and promoting from within to nurture company culture. We also explore strategic vision, board dynamics, and the role of outsourcing in today’s workplaces. With reflections on his entrepreneurial influences and insights on leadership and parenting, Ryan offers valuable lessons for achieving long-term success and a hopeful outlook for the future. Don't miss this compelling conversation!
Takeaways:
- Interviewing for Values: Evaluate candidates for alignment with your core values, using open-ended questions that reveal character and resilience.
- Consistency Across Locations: Maintain consistent service and quality across locations to build customer trust and satisfaction, focusing on training and improvement.
- Adapt and Stay Resilient: Stay adaptable and resilient during crises by maintaining hope, making quick decisions, and staying true to your core values.
- Develop a Farm System: Promote from within to create a strong executive team by nurturing young talent and providing leadership opportunities.
- Effective Board Management: Keep the board small for quicker decision-making and ensure regular communication through transparency.
- Work-Life Integration: Involve your family in the business to instill a strong work ethic and understanding of the business world from an early age.
Quote of the Show:
- “Everything's a trust trade… and part of my trust in you is that you can manage my expectations up or down, but please just don't surprise me.” - Ryan Simonetti
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Ways to Tune In:
#NotAnotherCEO #BusinessSuccess #Convene
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