
Leading Complexity #3 - Interview with Erin Meyer
6 snips
Aug 6, 2024 In this engaging discussion, Erin Meyer—an expert in organizational culture and co-author of 'No Rules Rules'—delves into the cultural intricacies that propelled Netflix to success. She shares how her research began with a deep exploration of Netflix’s unique culture alongside Reed Hastings. The conversation highlights how leading companies like Amazon and Google thrive by driving behavior through culture, not just values. Erin emphasizes the importance of framing culture around dilemmas and replacing old controls with flexibility to enhance creativity and foster innovation.
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Culture Is A System, Not A List
- Netflix's culture combined many behaviors but the company struggled to see how the pieces fit together until studied deeply.
- Erin Meyer spent three years and 200+ interviews to model how those cultural attributes interact to drive success.
Culture Should Resolve Dilemmas
- Top innovators focus their culture on resolving tensions rather than listing feel-good virtues.
- Framing culture as choices on dilemmas changes everyday decision-making and behavior.
Use Disagree And Commit
- Disagree strongly before a decision, then commit fully afterward to enable speed and alignment.
- Use 'disagree and commit' to surface diverse views without blocking execution once chosen.





