Cloud Realities CRLIVE48 Microsoft Ignite 2025: From business applications to AI business solutions with Jonathan Hunt, Microsoft
Nov 19, 2025
Jonathan Hunt, Corporate VP of AI Business Solutions at Microsoft, dives into the transformative power of AI in business processes. He discusses the evolution from traditional applications to AI-driven solutions, emphasizing the importance of contextual reasoning. Jonathan also highlights the role of low-code platforms in democratizing agent creation and improving customer support through AI, which enhances empathetic interactions. He shares actionable strategies for overcoming challenges in data governance and change management to promote AI adoption.
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AI Reasoning Over Organization Data
- AI reasoning across org structure and systems unlocks unprecedented business value.
- Jonathan Hunt says agents can prioritize work by analyzing org charts, CRM, ERP, Outlook and Teams data.
Home-Game Delight At Ignite
- Jonathan Hunt says Ignite 2025 is his favorite because it's in his hometown and he didn't have to fly.
- He joked his family even applauded him for not getting on a plane.
Scale Means Governance And Observability
- Rapid agent growth will create multiple agents per employee and requires observability and governance.
- Jonathan Hunt warns CIOs must govern and monitor agents to manage access and policy risks.