The GaryVee Audio Experience

The Playbook for Building a Career That Wins in the Age of AI

45 snips
Oct 20, 2025
Explore the transformative impact of AI on careers, particularly in customer experience and service roles. Discover how AI is not a threat but an opportunity for growth and adaptation. Learn why CX professionals are in a prime position to leverage AI for career advancement. Gain insights on mastering AI tools and balancing technical skills with uniquely human experiences. Plus, hear advice on job security amidst automation, prioritizing high-value work, and the enduring power of brand in a tech-driven world.
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INSIGHT

CX Roles Are A Frontline AI Opportunity

  • Customer service and CX roles are among the first industries to be transformed by AI and hold disproportionate opportunity.
  • Being in this field now gives practitioners a career advantage if they learn and act fast.
ADVICE

Get Your Hands Dirty With AI Tools

  • Become a hands-on practitioner of AI tools rather than an armchair architect.
  • Get deeply familiar with how the tools work and keep your hands on the steering wheel of implementations.
ADVICE

Double-Edge Strategy: Tech And Human

  • Go all-in on both mastering AI and doubling down on uniquely human customer work.
  • Use AI to automate mundane tasks so you can deliver surprise-and-delight human experiences at scale.
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