Become a Practitioner, Not Just an Architect

In today's episode, I talk about the real impact of AI on careers — especially for people working in customer experience and customer service. I break down why AI isn’t something to fear, but an opportunity to learn, adapt, and lead. We dive into how this shift is creating massive potential for those willing to understand it, put in the work, and stay ahead of the curve. I also answer some questions for the audience. Hope you enjoy!