Modern CTO
Why You Should Get Fired for Buying Microsoft Support with Michael Jones, VP at US CLOUD
May 19, 2025
In this discussion with Michael Jones, VP at US Cloud, listeners explore the pitfalls of relying on Microsoft support. Michael argues that size doesn't guarantee quality and warns about the implications of Microsoft's outsourcing of support services. He talks about effective alternatives for CTOs, emphasizing the need for personalized service and competitive pricing. Additionally, they touch on mentorship lessons and the potential of AI in tech, underlining the importance of adaptability in a rapidly changing environment.
49:07
Episode guests
AI Summary
AI Chapters
Episode notes
Podcast summary created with Snipd AI
Quick takeaways
- Organizations must critically evaluate their dependency on Microsoft support services, as alternative vendors may better meet their evolving needs.
- Creating a successful support model involves fostering a strong company culture and viewing client relationships as partnerships rather than mere transactions.
Deep dives
Rethinking Microsoft Support
Leaders in organizations need to critically assess their reliance on Microsoft support rather than defaulting to it due to brand recognition. While historically, opting for established vendors has meant lower risk, the support model from Microsoft may not align with current organizational strategies and needs. This oversight can hinder tech leaders, as there are now various providers that can offer tailored support beyond what Microsoft may provide. A shift in mindset is essential as leaders must scrutinize their current support options to ensure they are meeting the evolving demands of their businesses.
