Modern CTO Why You Should Get Fired for Buying Microsoft Support with Michael Jones, VP at US CLOUD
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May 19, 2025 In this discussion with Michael Jones, VP at US Cloud, listeners explore the pitfalls of relying on Microsoft support. Michael argues that size doesn't guarantee quality and warns about the implications of Microsoft's outsourcing of support services. He talks about effective alternatives for CTOs, emphasizing the need for personalized service and competitive pricing. Additionally, they touch on mentorship lessons and the potential of AI in tech, underlining the importance of adaptability in a rapidly changing environment.
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Rethink Microsoft Support Blindly
- Buying support directly from Microsoft isn't always the best choice despite brand familiarity.
- Leaders must scrutinize support options beyond the OEM to meet organizational needs better.
Microsoft’s Focus Isn't Support
- Microsoft’s core focus is product development, not support services.
- Support is a small part of their revenue, showing it isn’t their priority.
Key Factors When Switching Support
- When switching from Microsoft support, focus on significant cost savings and improved service quality.
- Choose a partner willing to adapt to your organization's unique support needs.