Why You Should Get Fired for Buying Microsoft Support with Michael Jones, VP at US CLOUD
Modern CTO
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Transforming Microsoft Support Models
This chapter examines Microsoft's shift from a consumption-based support model to a flat-rate system called Unified Support, highlighting its impact on businesses. It also discusses the unique opportunities for specialized support providers to offer tailored solutions and exceptional customer service. The chapter underscores the importance of building a standout support team and fostering long-term partnerships with clients through innovative communication strategies.
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