Inside the Strategy Room 249. Becoming CEO, just in time for global crisis: David Gitlin, Chairman and CEO of Carrier Global Corporation
May 2, 2025
David Gitlin, Chairman and CEO of Carrier Global Corporation, discusses his leadership journey during the challenging times of the COVID-19 pandemic. He highlights the importance of strategic adaptability and fostering a strong organizational culture. Gitlin delves into transforming Carrier towards customer centricity and how technology is pivotal in driving innovation. He also reflects on the lessons learned in team dynamics and decision-making, emphasizing the need for effective communication and a focus on sustainability to guide the company into the future.
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Engage Board as Mentors
- Treat board members as mentors providing advice and a sounding board for critical issues.
- Engage board strategically on key topics with transparency and honesty for effective collaboration.
Stock Price Reflects Holistic Success
- The stock price is a reflection of executing multiple factors excellently, not a standalone target.
- Purpose, employee engagement, customer satisfaction, community impact, and environmental responsibility interconnect to influence outcomes.
Deep Customer Centricity
- Customer centricity requires engaging all levels in the distribution chain, including end users.
- Providing integrated digital ecosystems boosts customer loyalty and recurring revenue.