Inside the Strategy Room
249. Becoming CEO, just in time for global crisis: David Gitlin, Chairman and CEO of Carrier Global Corporation
May 2, 2025
David Gitlin, Chairman and CEO of Carrier Global Corporation, discusses his leadership journey during the challenging times of the COVID-19 pandemic. He highlights the importance of strategic adaptability and fostering a strong organizational culture. Gitlin delves into transforming Carrier towards customer centricity and how technology is pivotal in driving innovation. He also reflects on the lessons learned in team dynamics and decision-making, emphasizing the need for effective communication and a focus on sustainability to guide the company into the future.
31:47
Episode guests
AI Summary
AI Chapters
Episode notes
Podcast summary created with Snipd AI
Quick takeaways
- David Gitlin highlights that a purposeful company culture enhances employee satisfaction and brand loyalty, driving sustainable growth beyond mere financial metrics.
- He emphasizes the need for companies to remain adaptable and customer-centric in response to geopolitical uncertainties and shifting consumer demands for sustainability.
Deep dives
Building a Sustainable Company Culture
The CEO emphasizes that the stock price is a reflection of numerous internal metrics executed effectively, not just a sole focus on financials. By fostering a purposeful company culture, the organization aims to enhance both employee satisfaction and customer loyalty. Gitlin mentions that many employees feel valued and part of a meaningful mission, which contributes to a sense of community and purpose in the workplace. Ultimately, the interplay of customer service, employee engagement, and corporate responsibility not only strengthens the brand but also drives sustainable growth.
