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249. Becoming CEO, just in time for global crisis: David Gitlin, Chairman and CEO of Carrier Global Corporation

Inside the Strategy Room

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Transforming Towards Customer Centricity

This chapter outlines a company's strategic transformation driven by customer demands, highlighting a shift in culture and portfolio that includes significant acquisitions. It emphasizes the importance of a performance-driven, customer-centric approach and the role of technology in enhancing customer relationships for sustainable growth in the HVAC-R market.

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