

How to Balance Empathy and Accountability with Maria Ross
Nov 5, 2024
Maria Ross, a strategic speaker and author, champions the power of empathy in leadership. She discusses how empathetic leaders foster loyalty and innovation, highlighting that cash flow and compassion can coexist. Maria introduces five pillars of empathetic leadership, emphasizing self-awareness and joy. The conversation also emphasizes the impact empathy has on team dynamics and customer loyalty, using REI's successful 'Opt Outside' campaign as a case study. Learn how to balance empathy and accountability for thriving business relationships!
Chapters
Transcript
Episode notes
1 2 3 4 5 6
Intro
00:00 • 2min
The Evolution of Empathy in Leadership and Branding
01:35 • 4min
Empathy: The Key to Business Success
05:43 • 5min
The Five Pillars of Empathetic Leadership
10:45 • 4min
Empathy and Accountability in Leadership
14:43 • 6min
Empathy and Accountability in Professional Conversations
20:47 • 4min