Entrepreneurs on Fire cover image

How to Balance Empathy and Accountability with Maria Ross

Entrepreneurs on Fire

CHAPTER

Empathy: The Key to Business Success

This chapter explores the vital role of empathy in the business world, showcasing it as a critical skill that enhances decision-making and customer loyalty. Through a case study of REI's 'Opt Outside' campaign, the discussion illustrates how empathetic leadership can drive innovation and retention, particularly among younger consumers.

00:00
Transcript
Play full episode

Remember Everything You Learn from Podcasts

Save insights instantly, chat with episodes, and build lasting knowledge - all powered by AI.
App store bannerPlay store banner