How To Level Up Your Marketing and Experience Strategies
Dec 13, 2023
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Angela Stelle, CMO and Chief Experience Officer, shares insights on aligning marketing and experience, success in ABM, and multi-touchpoint strategies. Topics include transitioning from Chief of Staff, scaling through an IPO, building high-performing teams, leveraging data for personalized experiences, and using technology for audience engagement.
Balancing marketing and customer experience is crucial for success in modern marketing strategies.
Building a high-performing marketing team requires assessing existing talent and filling gaps with passionate individuals.
Deep dives
Angela Stell's Journey from Marketing to Customer Experience
Angela Stell shares her transition from different marketing roles to becoming Chief Marketing Officer and head of customer experience at Sterling. She outlines her experience, starting her career in marketing, shifting to being chief of staff for the COO at Dun & Bradstreet, and eventually taking on a customer-focused role at Sterling. Stell emphasizes the importance of customer-centric campaigns and balancing creative storytelling with analytical rigor.
The Evolution of Sterling's Marketing Function Towards an IPO
Stell discusses her journey at Sterling overseeing marketing's evolution from mid-size to preparing for an IPO. She highlights the challenges faced during the transition, including adapting to a more structured environment after coming from a larger company like Dun & Bradstreet. Stell emphasizes the impact of COVID-19 on the marketing strategy and the focus on positioning the company for a successful IPO.
Building High-Performing Marketing Teams at Sterling
Stell shares insights on building high-performing marketing teams at Sterling, emphasizing the importance of assessing existing talent and filling gaps. She discusses the strategic approach to team building, including finding passionate and competent individuals who fit the team culture. Stell highlights the significance of collaboration within a matrix marketing model and the process of forming a team that works well together.
Focusing on Storytelling and Aligning Marketing Internally and Externally
Stell underlines the significance of storytelling in marketing and emphasizes the need for compelling narratives both internally and externally. She explains the importance of integrating stories with marketing metrics to engage internal stakeholders effectively. Stell discusses storytelling as a tool for motivating and aligning teams towards a customer-centric approach, emphasizing the power of human-centered and emotionally relatable marketing narratives.
There are so many factors that go into being a great marketer. Angela Stelle has identified many of them, and she has joined many of those factors to find success for herself and the brands she has worked for. Today, Angela serves as the CMO and Chief Experience Officer, Sterling, and on this episode, she shares what she has learned on her journey, and she goes deep into what’s working today and how she thinks about things like aligning marketing and experience, success in ABM, and multi-touchpoint strategies.
Tune in to learn:
What it means to be head of both marketing and experience (3:30)
How being a Chief of Staff can be a launching pad (5:05)
What it takes to scale from mid-size through an IPO (11:45)
Creating alignment between marketing and CX (20:30)
How to have success in ABM (30:30)
A multi-touchpoint strategy (34:50)
Mission.org is a media studio producing content for world-class clients. Learn more at http://www.mission.org.
Mission.org is a media studio producing content alongside world-class clients. Learn more at mission.org.
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