THE ED MYLETT SHOW

4 Steps to Master Digital Communication

50 snips
Apr 24, 2025
In this engaging discussion, Andrew Brodsky, a Harvard-trained virtual communications expert and author of 'PING: The Secrets of Successful Virtual Communication,' dives into the nuances of communicating effectively online. He reveals the unspoken messages behind emails and how to enhance charisma in digital interactions. Brodsky introduces the PING framework—Perspective-taking, Initiative, Nonverbal, Goals—providing practical strategies to improve presence and engagement in virtual settings. He also tackles Zoom fatigue and the critical role of authenticity in our communications.
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ADVICE

Virtual Charisma Tips

  • Maintain eye contact by positioning the video feed near your webcam to create virtual charisma.
  • Show engagement by nodding, repeating points, and asking follow-up questions on video calls.
INSIGHT

The PING Framework Insight

  • Communication has shifted: virtual modes dominate regardless of physical proximity.
  • The PING framework (Perspective, Initiative, Nonverbal, Goals) guides successful virtual communication.
ADVICE

Choose Modes by Authenticity

  • Choose communication modes based on your emotional authenticity and message importance.
  • Audio calls mask unintended nonverbal leaks better than video when authenticity mismatches feelings.
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