Engineering Enablement by Abi Noda
A model for managing requests and complaints from developers | Jasmine James (Twitter)
Sep 13, 2022
Jasmine James, Senior Engineering Manager at Twitter, discusses how her team manages support requests, prioritizes based on personas, and presents the ROI. They also explore optimizing workflows, driving developer experience at the VP level, and creating a customer-oriented mindset.
28:28
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Quick takeaways
- A mature developer experience function should prioritize efforts that impact multiple personas, considering and representing all developer personas within an organization.
- A proactive strategy and vision, along with consistent communication of the roadmap and improvements, are key aspects of a mature developer experience team.
Deep dives
Definition of Developer Experience and its Importance
Developer experience refers to the engagement and workflow of developers, how seamless and holistic it feels, and the emotional impact it has. It is crucial for developers to have a positive experience in their daily work to deliver great features. Developer experience has evolved from a focus on quality and DevOps to prioritizing speed, sentiment, and metrics tied to it.
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