This chapter emphasizes the value of learning about customer experience and leveraging strategies from sales and product management. It highlights the importance of creating a magical developer experience and engaging leaders outside of the developer experience organization.
Twitter’s Developer Experience team is more mature than most. Here, Jasmine James, a Senior Engineering Manager - Developer Experience, explains how her team manages support requests, why they consider personas as part of their prioritization, and how they present the ROI of the team’s work.
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