Jasmine James
Senior Engineering Manager - Developer Experience at Twitter
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Sep 13, 2022 • 28min
A model for managing requests and complaints from developers | Jasmine James (Twitter)
Jasmine James, Senior Engineering Manager at Twitter, discusses how her team manages support requests, prioritizes based on personas, and presents the ROI. They also explore optimizing workflows, driving developer experience at the VP level, and creating a customer-oriented mindset.
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