Think Fast Talk Smart: Communication Techniques
53. Step Up and Stand Out: How to Create the Right Environment for Communication
Mar 1, 2022
Jonathan Levav, the King Philanthropies Professor of Marketing at Stanford Graduate School of Business, delves into the intricacies of effective communication. He discusses how decision fatigue impacts not just consumers, but also judges in parole hearings, leading to biased outcomes. Levav emphasizes the importance of fostering a positive company culture that encourages creativity and innovation, even in remote settings. He shares insights on overcoming cognitive load and managing implicit norms to enhance collaboration and connection among teams.
21:45
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Quick takeaways
- Creating the right communication environment fosters creativity, innovation, and collaboration.
- Maintaining company culture in remote work settings requires deliberate efforts for connectedness and clarity.
Deep dives
Effect of Context on Decision Making
Research conducted with judges in sentencing revealed a pattern in parole decisions suggesting that previous decisions influenced subsequent ones. As decisions accumulated, judges tended to simplify choices, affecting later judgments. Providing mental breaks and variety in decision-making environments can improve outcomes and decision effectiveness.
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