Gartner ThinkCast Beyond ROI — The 3 AI Business Outcomes Every Leader Must Understand
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Mar 25, 2025 Mary Mesaglio, a Distinguished VP Analyst at Gartner and an authority on AI business outcomes, dives deep into the transformative impact of AI on organizations. She highlights the three essential dimensions of AI value: Return on Employee (ROE), Return on Investment (ROI), and Return on the Future (ROF). Listeners will discover how these concepts interconnect and influence decision-making, talent retention, and strategic investments moving forward in the evolving AI landscape.
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Three AI Business Cases
- There are three types of business cases for AI: ROE, ROI, and ROF.
- Don't just focus on ROI; consider the other two.
Understanding ROE
- Return on Employee (ROE) focuses on personal productivity gains from AI.
- Measure ROE in employee engagement and well-being, not financial terms.
ROI for AI in Existing Processes
- Use classic ROI calculations when applying AI to existing processes.
- Focus on standard metrics like cycle time, risk, profit, and revenue.