Short Term Rental Secrets Podcast Ep 256 - Why 95% of STR Deals Fail—and the 10 Hospitality Rules That Make the Rest Win
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Aug 25, 2025 Discover why a staggering 95% of short-term rental deals fail before they even start. Uncover the essential 10-point hospitality playbook that can turn the tide for successful investments. Explore how creativity and a guest-centric approach elevate the rental experience, rivaling luxury hotels. Learn the critical distinction between service and true hospitality, and its impact on guest satisfaction. Finally, delve into building a strong team and fostering emotional connections to create lifelong fans through exceptional guest experiences.
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Hospitality Is A Strategic Choice
- Hospitality must be a deliberate priority, not just a checklist line item.
- Service is black-and-white while hospitality adds color that differentiates your property.
Design For Your Ideal Guest
- Get creative when numbers from AirDNA or PriceLabs don't pencil out; design the experience to attract a paying guest.
- Define your ideal guest and tailor features that let you charge premium rates consistently.
Surprise Guests With Systematic Wows
- Surprise and delight guests with unexpected touches like welcome treats or early check-in offers.
- Systematize a few consistent "wow" elements instead of many inconsistent gestures.
