Private Club Radio Show

358: Empowering Teams for Exceptional Club Dining Experiences w/ Steve Salzman, Club at Carlton Woods

Jun 17, 2024

Join an insightful chat with Steve Salzman, GM and COO of the Club at Carlton Woods, as he shares his strategies for enhancing club dining experiences. Learn about the importance of hiring a CEC certified chef, empowering team members, and delivering exceptional service. Discover how personal connections and high standards can elevate culinary offerings and create memorable member experiences.

37:42

Episode guests

Steve Salzman

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Highlights

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Episode notes

Podcast summary created with Snipd AI

Quick takeaways

Investing in top-tier talent like a Certified Executive Chef can elevate club dining experiences.

Empowering teams to make member-centric decisions and prioritizing relationships drives success in the private club industry.

Deep dives

Creating Memorable Experiences for Members and Guests

Providing a unique experience for club members and their guests is crucial for club success. By focusing on delighting guests with exceptional service and care, clubs can enhance the overall member experience. Engaging with guests and making them feel special not only creates positive memories but also boosts member satisfaction and pride in their club, leading to long-term loyalty.

Caring for people requires flexibility and time

00:40

Focus on Doing the Special Thing

01:20

Intro

4min

Importance of Vetting Members and Introducing Club Management Services

2min

Evolution of Private Dining Clubs

7min

Creating Exceptional Dining Experiences at a Club

17min

Exploring Professional Communities in the Private Club Industry

5min

Join us for an insightful conversation with Steve Salzman, GM and COO of the Club of Carlton Woods, as we uncover his methodologies for transforming the club’s food and beverage offerings.
By hiring a CEC certified executive chef, Steve has introduced unparalleled quality and service, fostering an environment where member pride and satisfaction soar.
Learn how the thoughtful care of members' guests translates into a rewarding atmosphere for everyone involved, making the private club industry a fulfilling field for professionals.

Discover the secrets behind creating memorable club member experiences as we dive into the importance of empowering team members.
We'll share riveting anecdotes about the magic that happens when employees are freed to make member-centric decisions. Listen as we discuss the journey of building a world-class culinary team at Carlton Woods, featuring insights from certified master chef Russell Scott. With stories of mentorship and leadership, this episode emphasizes the importance of nurturing personal connections and maintaining high standards to deliver exceptional dining experiences. Don’t miss out on these transformative strategies that can set your club apart.

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Private Club Radio Show

358: Empowering Teams for Exceptional Club Dining Experiences w/ Steve Salzman, Club at Carlton Woods

Episode guests

Podcast summary created with Snipd AI

Quick takeaways

Deep dives

Creating Memorable Experiences for Members and Guests

Elevating the Food and Beverage Program

Learning from Leadership Challenges

Embracing Personalized Member Interactions

Caring for people requires flexibility and time

Focus on Doing the Special Thing

Remember Everything You Learn from Podcasts