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17min chapter
358: Empowering Teams for Exceptional Club Dining Experiences w/ Steve Salzman, Club at Carlton Woods
Private Club Radio Show
Creating Exceptional Dining Experiences at a Club
The chapter emphasizes the importance of empowering teams to prioritize member satisfaction by making decisions that go beyond job requirements. It highlights the significance of genuine connections with members, such as remembering details about their lives and offering personalized services like transportation or celebrating special occasions. The focus is on creating magical experiences for club members by fostering a culture of exceptional service and going above and beyond in creating dining programs that set the establishment apart.
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