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358: Empowering Teams for Exceptional Club Dining Experiences w/ Steve Salzman, Club at Carlton Woods

Private Club Radio Show

CHAPTER

Creating Exceptional Dining Experiences at a Club

The chapter emphasizes the importance of empowering teams to prioritize member satisfaction by making decisions that go beyond job requirements. It highlights the significance of genuine connections with members, such as remembering details about their lives and offering personalized services like transportation or celebrating special occasions. The focus is on creating magical experiences for club members by fostering a culture of exceptional service and going above and beyond in creating dining programs that set the establishment apart.

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