The AI in Business Podcast Overcoming Barriers to AI Adoption in Telecom and Beyond - with Moutie Wali of TELUS
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Jan 27, 2025 Moutie Wali, Director of Integrated Planning & Digital Transformation at TELUS, brings his expertise in data governance to the discussion. He tackles the nuances of AI adoption in telecom, emphasizing the vital balance between data privacy and security. Moutie highlights the role of stakeholders in navigating new regulations like the EU AI Act and the need for collaboration with regulators. He also shares insights on leveraging data management practices while cautiously experimenting with AI to enhance customer experiences in the rapidly evolving telecom landscape.
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Data Preparation for AI
- Identify the location of your most important data.
- Digitize and centralize this data to prepare it for AI processing.
Data Privacy and Business Owners
- Involve business owners in data privacy discussions, as they understand the data's sensitivity.
- Train AI externally and bring it internally to avoid exposing private data to the internet.
Democratizing AI Access
- Businesses must balance democratizing AI access with security concerns.
- Create clear guidelines for AI usage, allowing experimentation while mitigating risks.