CMMSradio AI on the Frontline in A Smarter CMMS with MaintainX
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May 22, 2025 
Roshan Satish, AI Lead at MaintainX, dives into the integration of artificial intelligence in maintenance workflows, aimed at empowering frontline workers. He discusses how AI simplifies data tasks and captures crucial knowledge from experienced staff without replacing them. Roshan emphasizes the need for accurate AI responses, detailing challenges like hallucinations and the importance of user feedback. The conversation also touches on work-life balance and the significance of hobbies, showcasing the human side of technology in the workplace.
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AI Focus on Frontline Workers
- AI integration in maintenance focuses on the frontline workers who generate the most data and benefit the most.
- Products must be embedded in workflows to be truly helpful and encourage organic adoption.
Mobile-First AI Workflow
- Design AI tools to be mobile first and easy to use for technicians with limited time.
- Use voice input and quick answers to assist technicians on-site for troubleshooting and data entry.
Leveraging Mixed Data Sources
- AI models pull from a mix of customer data, SOPs, and OEM manuals to provide facility-specific answers.
- Generating and improving SOPs via AI helps create a living, reliable knowledge base for technicians.