Marc, an expert in property management training, shares insights into an effective 11-step training system for new managers. He discusses instilling a 'We Don't Sell' mindset to prioritize education and relationships over transactions. Marc highlights the importance of understanding your ideal client and leveraging technology like Rentvine. He stresses the need for system manuals to ensure consistency and efficiency. Additionally, listeners can access free resources and learn about his in-person training events for further development.
Training new property managers through an 11-step systematic process emphasizes relationship-building over transactional interactions for long-term success.
Equipping new hires with essential technology and documented processes fosters operational efficiency and effective client management in property management roles.
Deep dives
The Importance of a Structured Training Process
Establishing a systematic training process for new property managers is crucial for their success and the overall efficiency of the property management business. A well-defined onboarding procedure consists of multiple steps that cover both the technical and relational aspects of property management. This process not only helps new hires adapt quickly but also ensures they understand the company’s philosophy, which emphasizes relationship-building over transactional interactions. Through structured training, property managers are equipped to handle their portfolios effectively, contributing to the growth and reputation of the management company.
The 'We Don't Sell' Training Philosophy
The training program features a workbook called 'We Don't Sell,' which emphasizes a shift in mindset from sales to education and relationship building. New property managers are trained to view their role as educators who foster ongoing relationships with clients, rather than merely completing transactions. This approach helps them understand the importance of long-term client satisfaction and the nuances of ongoing property management. Such a perspective encourages property managers to engage with clients meaningfully, guiding them through various property management processes.
Role of Technology and Systems in Training
Training for new property managers also includes the critical understanding of technology and systems that support their work. New hires are introduced to essential tools such as the property management system manual and customer relationship management software, which streamline operations and enhance client interactions. Knowing how to navigate these tools allows property managers to manage their responsibilities more efficiently and provides them with the resources to resolve issues effectively. The emphasis on technology training ensures that property managers are prepared for the complexities of their roles and are capable of adapting to evolving industry standards.
Ready to streamline your property management training process? In this episode, Marc shares Grace Management's proven 11-step system for training new property managers. Learn how to instill a "We Don't Sell" philosophy, focusing on education and relationships rather than a transaction mindset - and why that is necessary for long term success.
Discover the importance of understanding your ideal client, effective marketing strategies, and leveraging technology like Rentvine and OneDrive. Marc also emphasizes the critical role of system manuals and documented processes in creating consistency and efficiency.
Access free resources and learn how to attend Marc's in-person Visit Grace event for even more in-depth training. Don't miss this episode packed with practical advice for building a successful property management team!