Risky Business with Nate Silver and Maria Konnikova Trust and Facing the Unknown (with Rachel Botsman)
28 snips
Feb 20, 2025 
Join trust expert Rachel Botsman, author of "How To Trust and Be Trusted," as she delves into the intricacies of trust and its role in our lives. She discusses why we sometimes trust the wrong people despite overwhelming evidence. Rachel shares insights on how luxury hotels manage broken trust and the importance of emotions in decision-making. With personal anecdotes, she illustrates how trust can transform education and workplace culture, urging listeners to embrace vulnerability to strengthen connections.
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Defining Trust
- Trust is a confident relationship with the unknown.
- The greater the unknown, the greater the trust needed.
Illusion of Control
- Maria Konnikova's research explored the illusion of control and its connection to trust.
- Rachel Botsman worries that the illusion of control, amplified by technology, reduces tolerance for friction.
Embracing the Unknown
- Nothing new happens in the known; embracing uncertainty is liberating.
- Taking risks and being a beginner expands capacity and allows for growth.
